Support

Swift Stakes helps you organize construction locate projects, draw and save work areas, record official ticket confirmations, and track follow-up actions on your device.

For app support, contact mason@bigloop.io. Include your app version, device model, iOS version, and a brief description of the problem. Avoid sending complete locate receipts, personal contact information, or confidential job details unless they are needed to investigate the issue.

Common questions

Where are my projects stored? On this device. Swift Stakes does not currently synchronize workspaces between devices or provide shared company accounts. Device backups may include app data according to your Apple settings.

Did saving a work area submit my request? Saving a draft records your plan. Submit through the appropriate 811 center's service and record its official confirmation in the app afterward.

Which states are supported? Project and ticket organization supports all 50 U.S. states. Form assistance currently applies to eligible simple Utah requests. Other requests use the relevant center's service. Automatic submissions, renewals, email syncing, and operator-response syncing are not connected.

How do reminders work? Enable Expiration reminders in Automations and allow notifications. Future reminders are scheduled locally three calendar days before the expiration you recorded from the official ticket. The app does not calculate legal notice or renewal deadlines. Open the app periodically to refresh reminders and check Today for items already due.

How do I share a work area? Open or continue a draft, then choose Share work area PDF from its review screen. Select Files, Mail, or another available destination in the system share sheet.

What if my workspace will not open? Close and reopen the app. Contact support before deleting or reinstalling the app, because deleting it removes locally stored work. Swift Stakes does not automatically erase an unreadable workspace.

For locate emergencies, ticket changes, marking questions, and official responses, contact the responsible 811 center or utility operator. Swift Stakes support cannot issue tickets or authorize excavation.